“They said they’d be here at 9:00am... It’s 11:45am. Where are they?”
“When is this project going to be finished?”
“I don’t know who to ask an important question.”
“I have a concern but don’t feel comfortable sharing.”
“I don’t know the crew working at my house.”
“This project feels disorganized, and it’s taking too long.”
Communication, communication, communication. We all innately understand the value + significance of effective communication as it pertains to relationships. According to one study published by the National Library of Medicine, “Communication has been found to be the bedrock or the “heart” in supporting and promoting relationship satisfaction”(1).
Oftentimes, we are reminded of the value + significance of effective communication by interfacing with its opposite: ineffective communication. The frustration, uncertainty, lack of resolution, and anxiety that all result from ineffective communication are like tenured professors solving complex problems by first proving their antitheses.
“Want to know how valuable effective communication is? Okay, I’ll show you how miserable ineffective communication can be.”
Effective communication, or lack thereof, is one of the more common client pain points when undergoing a construction project. It’s relatable, we’ve all been there. While the construction industry is trending towards improved client experiences by way of tech innovation + a shift in generational norms/values, there’s still a long way to go on the communication front. We understand this fact, and we aim to do something about it. We take great pride in being ahead of the curve of industry trends and meeting our clients’ wants + needs right now. Effectively communicating is one crucial way we do so.
Landwell believes that a relationship is formed with each client we perform work for. As such, we understand that communication is the bedrock from which the relationship is built, fortified, and sustained. Transparency, integrity, accountability, preparedness, adaptability, proactivity, and consistency comprise our communication standards.
Our Construction Project Manager will meet you at your initial design consultation.
We’re still months out from breaking ground at this point, but we see the significance + value in building the relationship from the very beginning.
We provide multiple iterations of Construction Estimates to ensure budget is both accounted for and honored during the design process.
During the Pre-Construction phase, you’ll be kept in the loop as far as your scheduled start date. Your Pre-Construction Meeting is scheduled one week prior to groundbreaking, and no stone is left unturned as far as communicating expectations, deliverables, exclusions, constraints, and assumptions.
We provide a Project Timeline outlining the order of operations as well as approximate start + end dates.
On Day 1, you’ll be introduced to the crew – foreman + technician(s).
Our construction chain of command is hierarchically structured to ensure communication is streamlined.
Do you want to make a change? There’s a protocol in place for that.
Each week is bookended with a weekly check-in email from our Construction Project Manager summarizing the accomplishments from the week + providing a look ahead into the following week. You’ll know the updated schedule, who’s going to be on site doing what, when materials are coming/going, and more.
The Owner, Construction Project Manager, and Designer will make regular site visits to answer any questions you may have, provide operational oversight, and ensure that the project is humming along.
Email, phone, text, in person. You tell us how you prefer to communicate, and we'll make it happen.
At the end of your project, the Construction Project Manager will conduct a thorough Final Walkthrough with you to ensure the highest quality standards were met and you are satisfied with the work. We’ll also provide you with a resourceful Turnover email full of helpful links, videos, specifications, recommendations, etc.
At the 30-day post project completion mark, the Construction Project Manager will return to site to conduct a 30-day check-up on plants + irrigation. Everything outlined above is considered external communications – that means communication with our clients. Our internal communications are even more extensive, but I'll save that for another time.
The point is this. Landwell believes that effective communication is necessary for a project to be considered a success. We want every project to be a success because we want our clients to enjoy their new outdoor living spaces for years to come. We take great pride in building, fortifying, and sustaining relationships with our clients. We never want you asking the questions listed at the beginning of this post. Instead, here’s what we aim for...
“They said they’d be here at 9:00am. They’re here, and it’s 8:55am.”
“I know precisely when this project is expected to wrap up. And if anything changes, I know I’ll be kept in the loop.”
“I know exactly who to go to for each of my questions.”
“I have a concern, and I feel comfortable bringing it to the Construction Project Manager’s attention.”
“The crew at my house feels like family. I’ll miss them when they finish the project.”
“This project was a well-oiled machine. Organized and on time. Thank you Landwell!”
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